Frequently Asked Questions
Everything you need to know about your Footpatrol order.
How long does standard delivery take?
Standard delivery typically takes 3-5 working days within the UK. International shipping times vary by location but generally range from 7-14 working days.
What is your returns policy?
You can return any unworn items in their original packaging within 28 days of purchase for a full refund or exchange. Please ensure the sneaker box is protected during transit.
How can I track my order?
Once your order has dispatched, you will receive an email containing a unique tracking link. You can also track your parcel via the 'Order History' section in your account.
Are your sneakers authentic?
Yes, Footpatrol only stocks 100% authentic products sourced directly from official brand partners like Nike, Adidas, New Balance, and Jordan Brand.
Can I cancel or amend my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or amend orders once they have been confirmed. You may return the items once received.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible payment options.