Returns & Exchanges

At Footpatrol, we want you to be fully satisfied with your purchase, which is why we offer a 28-day return window for all orders in their original, unworn condition. Please ensure all tags remain attached and footwear is returned in its original box to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Item

  Securely pack your items in their original packaging, ensuring the shoebox is protected by an outer mailing bag or box to prevent damage during transit.

• 3.
  Generate Shipping Label

  Choose your preferred courier method through the portal to receive a printable shipping label or a digital QR code for paperless drop-off.

• 4.
  Receive Your Refund

  Once our warehouse team receives and inspects your return, we will process your refund to your original payment method within 5 to 7 working days.